Ledssiwe.com takes pride in our quality products and service, we value our relationship with every customer. Our Cancellation and Return Policies were made to help customers to handle all kinds of cancellation and return cases.
If you can’t find an answers in this page, please email to firstname.lastname@example.org. Our service team will get back to you within 24 hours.
1. Return Policy
1.1. Return Policies In Brief:
1). You can get refund(Includes return shipping costs) for Defective, Damaged or Mis-shipped items, Size Deviation & Color Mismatch problems, etc.
2). Please understand that dresses that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged.
3). You are not allowed to exchange or refund for the situation of "Everything is right, but I just don't like it".
Note: For detailed return policy, please read the following policy carefully.
1.2. General Return Policies
1.2.1. We DO NOT Refund unconditionally. You need to provide us with photos to prove the problems as detailed as possible and we have taken photos of dresses before delivery to avoid fraud.
1.2.2.Because all of our dress are hand-made, there will be at most a 5% difference between the product photos on our website and the real product you receive. If you request 100% same as the picture, please don't make payment. I am sorry for it.
1.2.3. Please contact our Customer Service to initiate the return process within 14 days upon receiving your item(s).
1.2.4. We only accept items in their original condition, and we cannot process any products that are returned without our approval. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package. Any returns without our approval can not get any refunds or exchanges.
1.2.5. Mis-shipped products: Once we have confirmed your mis-shipped item (item shipped was not the item you ordered), we will be responsible for item exchange fee. You may also have the right to return the product and get a full refund.
1.2.6. Color Errors: If the color of the item received is not what you ordered, then you are qualified to get a full refund(Color differences due to the display settings of your computer monitor are not included). In another words, you can keep the dress and also get a half refund.
1.2.7.Dress is not the size you ordered
Should your dress size differ from the specifications of your order by more than one inch, we encourage you to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.
1.2.8. Dress is the size you ordered but does not fit
Dresses that do not fit properly but fit the specifications you ordered cannot be returned or exchanged. As our dresses are made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost. Please note: if your order specifications differ too greatly from the final sizing request, resizing may not be possible.
Please note that we will not accept any returned items by the color difference which is caused by your display monitor or the weather condition.
2. Return Process
2.1. Submit a return request to our Customer Service within 14 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.
Please note that returns will not be accepted without prior approval from our Customer Service.
2.2. Once our Customer Service has approved your request, we will provide you with return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3-5 business days once you have received the form. Include the Product Return Form with your return.
2.3. Once received at our facility, your return will be processed in within 24 hours. Once your return is confirmed and inspected, please allow up to 10 days for it to be credited to your account.
We understand that each dress is important for each customer, but please note that our dresses are all made to order, once the tailoring process has begun, the materials can not be reused. But there is still time to change your mind after placing your order. For details, please refer to our cancellation policy below Please see details below:
- Order cancellation within 24 hours after the order is paid: you will get a full refund.
- Order cancellation from 24 to 48 hours after the order is paid: you will get a partial refund consist of 50% of the item price and the total shipping cost.
- Order cancellation from 48 to 120 hours after the order is paid: you will get a partial refund consist of 30% of the item price and the total shipping cost.
- Order cancellation beyond 120 hours after the order is paid: you will get a partial refund consist of 10% of the item price and the full shipping cost.
- Once the item has been shipped out, the order can't be canceled.
If you want to cancel your order, please email us at email@example.com. And we will get back to you with the amount to refund according to the above cacellation policy.